How it works
AI Agents are specialized AI assistants designed to perform specific business tasks with precision. Instead of generic AI responses, each expert is focused on a defined domain—such as contracts, compliance, support, or operations—and can access relevant knowledge sources to deliver accurate, context-aware results.
AI Task Experts are deeply integrated into the platform and can be used directly inside apps, workflows, and chats. Teams can invoke them within workflows, collaborate with them in conversations, or embed them into screens where users need assistance. By connecting multiple knowledge sources, experts can analyze documents, policies, and structured data to support real operational work.
Experts can also operate within an Agent Mesh, where multiple AI Task Experts collaborate and delegate work between each other to solve more complex tasks. This allows organizations to combine specialized AI capabilities into coordinated systems that mirror real business roles and responsibilities.
In workflows, AI Task Experts can be seamlessly combined with human tasks, enabling hybrid processes where AI performs analysis, recommendations, or automation steps while people handle approvals, decisions, and oversight. This creates powerful human-AI collaboration across business processes.
Because they connect with functions, data models, and workflows, AI Task Experts become reusable intelligence components across the platform—helping teams automate knowledge work, accelerate decisions, and scale expertise across the organization.